Shipping policy

Last updated: 20 August 2026

This Shipping & Delivery Policy explains how orders placed through the Margo’s Beauty website are processed and delivered.

Where We Deliver

We currently deliver to:

United Kingdom, European Union & Scandinavia

Available delivery options will be displayed at checkout.

Order Processing

Orders are normally processed within:

1-3 days

Working days do not normally include weekends or UK public holidays.

During major launches, promotional events, seasonal periods or exceptionally busy times, processing may take slightly longer.

If we become aware of a significant delay affecting your order, we will aim to contact you using the details provided when you placed your order.

Delivery Options

Our current delivery options are:

Standard Delivery

Price: £3.95/ FREE OVER £35

Estimated delivery time: 2-4 working days after dispatch

Express Delivery

Price: £7.95

Estimated delivery time: 1-2 working days after dispatch

The delivery services and prices available for your particular order will be shown at checkout before payment.

Delivery Estimates

Delivery dates and timeframes are estimates unless we expressly agree a guaranteed delivery date with you.

We will take reasonable steps to deliver your order within the estimated timeframe provided.

Where no different delivery period has been agreed, we will deliver your goods within the timeframe required by applicable UK consumer law.

Delivery Charges

Any delivery charge applicable to your order will be clearly displayed before you complete your purchase.

Where we offer free delivery above a specified order value, the qualifying amount will be displayed on our website or during checkout.

Order Tracking

Where tracking is available, we will send tracking information to the email address or other contact details provided with your order after dispatch.

Please allow time for the courier’s tracking system to update after your parcel has been collected.

Incorrect Delivery Addresses

You are responsible for checking that the delivery address supplied during checkout is complete and accurate.

If you notice an error, please contact us immediately at:

contact@margosbeauty.com

We will try to amend the address where possible, but we cannot guarantee that changes can be made once an order has entered fulfilment or has been dispatched.

Delayed Deliveries

Occasionally, deliveries may be delayed because of circumstances outside our reasonable control.

If your parcel has not arrived within the estimated delivery period, please contact us at contact@margosbeauty.com with your order number.

Where appropriate, we will investigate the delivery with the courier.

Lost Parcels

If tracking states that your order has been delivered but you cannot locate it, please check:

your delivery location;

any nominated safe place;

with other members of your household;

with neighbours where appropriate; and

any delivery photograph or courier notification.

If you still cannot locate your order, contact us and we will investigate.

Nothing in this policy removes any responsibility we may have to you under applicable consumer law.

Damaged Parcels

If your parcel or products arrive damaged, please contact us as soon as reasonably possible.

Email contact@margosbeauty.com with:

your order number;

a description of the problem; and

photographs of the damaged parcel or products where possible.

Please also see our Return & Refund Policy.

International Delivery

For international orders, customers may be responsible for customs charges, import VAT, duties or other fees imposed by the destination country unless we specifically state that these charges are included.

International delivery times may also be affected by customs procedures.

For questions about shipping or delivery, contact:

Margo’s Beauty

Email: contact@margosbeauty.com