Refund policy

Last updated: 20 August 2026

At Margo’s Beauty, we want you to feel confident when shopping with us. This Return & Refund Policy explains your rights if you change your mind, receive an incorrect item, or experience a problem with a product.

Nothing in this policy affects your statutory rights under UK consumer law.

Changing Your Mind

If you purchase products from us online, you will normally have the right to change your mind and cancel your order within 14 days of receiving your goods.

You do not need to provide a reason for cancelling.

To tell us that you wish to cancel or return an eligible order, please contact us at:

Email: [CUSTOMER SERVICE EMAIL]

Please include your name, order number and the product or products you wish to return.

After notifying us that you wish to cancel, you must return the relevant products to us within 14 days.

Beauty, Skincare and Hygiene Products

Because we sell skincare, cosmetics, beauty and personal-care products, certain products may be excluded from change-of-mind returns for health protection or hygiene reasons.

Where a product:

was supplied sealed;

is genuinely unsuitable for return for health protection or hygiene reasons; and

has been unsealed after delivery,

we may be unable to accept it as a change-of-mind return.

This does not mean that every cosmetic or skincare product is automatically non-returnable.

Your statutory rights are not affected if a product is faulty, damaged, unsafe, incorrectly supplied or not as described.

Return Condition

Where a product is eligible for return, please take reasonable care of it while it is in your possession.

Where possible, products should be returned with their original packaging, labels, accessories and any other items supplied with them.

You may inspect an eligible product as you reasonably would in a physical shop. We may make an appropriate deduction from a refund if the value of the product has been reduced because it has been handled beyond what is reasonably necessary to inspect it.

Return Postage

If you are returning an eligible item because you have changed your mind, you are responsible for the cost of returning it unless we have agreed otherwise.

We recommend using a tracked return service and keeping proof of postage until your refund has been completed.

If a product is faulty, damaged, incorrect or otherwise does not meet your statutory rights, we will cover reasonable return costs where appropriate.

Faulty, Damaged or Incorrect Items

Please contact us as soon as reasonably possible if:

your product arrives damaged;

you receive the wrong item;

part of your order is missing;

the product is faulty;

the product is not as described; or

there is another problem with your order.

Please email [CUSTOMER SERVICE EMAIL] and include your order number and a description of the issue.

We may ask you to provide photographs of the item and packaging where this reasonably helps us investigate what has happened.

Your legal rights include protections under the Consumer Rights Act 2015. Depending on the circumstances, you may be entitled to a refund, repair, replacement or price reduction.

Refunds

Once your return has been received and assessed, we will let you know whether your refund has been approved.

Where you have validly exercised your statutory right to cancel, we will refund the amount paid for the returned products.

Where required by law, we will also refund the cost of our least-expensive standard delivery option.

If you chose a more expensive delivery service, such as express delivery, the additional delivery cost does not normally have to be refunded.

Refunds will normally be issued to the original payment method used for your order unless otherwise agreed.

We may withhold your refund until we have received the returned goods or you provide evidence that you have sent them back, whichever occurs first.

Your bank or payment provider may take additional time to display the refund in your account after we have processed it.

Cancelling Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible at [CUSTOMER SERVICE EMAIL].

We will try to stop the order before dispatch, but this may not always be possible once fulfilment has begun.

If the order has already been dispatched, you may need to receive it and then follow our returns procedure.

Promotional Offers and Free Gifts

If your purchase formed part of a bundle, multi-buy promotion, gift-with-purchase promotion or other special offer, your refund may be adjusted to reflect the terms of that promotion.

Where a free gift was provided because your order met a minimum spend and your return takes your retained order below that qualifying amount, we may ask you to return the free gift.

Nothing in this section affects your statutory rights.

*Please contact us for your most suitable returns address

 

Contact Us

If you have any questions about a return or refund, contact:

Margo’s Beauty

Email: contact@margosbeauty.com